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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kathy Elwell

May 13, 2023

5  out of  5 rating by Kathy Elwell
"This office and everyone in it are dedicated to providing the best experience I hoped for and definitely went the extra mile when needed... Ms Carlene is awesome!"
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kaela taylor

May 2, 2023

5  out of  5 rating by kaela taylor
"Rusty is an amazing agent to do business with along with a friendly, helpful environment!"
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wade beene

February 23, 2023

5  out of  5 rating by wade beene
"Great people"
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Rosie Wright

January 21, 2023

4  out of  5 rating by Rosie Wright
"They really worked on getting my issue resolved"
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Tanya Billings

April 4, 2022

5  out of  5 rating by Tanya Billings
"Rusty and his staff are amazing. Always going over and beyond to help."
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Anna Perodeau

April 4, 2022

5  out of  5 rating by Anna Perodeau
"Just the best!!!!!"
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Amanda Williams

February 9, 2020

5  out of  5 rating by Amanda Williams
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Marvin Young

September 26, 2019

5  out of  5 rating by Marvin Young
"Good rates"
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Sven Gustafson

January 6, 2018

5  out of  5 rating by Sven Gustafson
"Rusty is a great agent."
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Jennifer Maddox

July 25, 2017

5  out of  5 rating by Jennifer Maddox
"Great Place To Have Them Handle All Your Insurance Needs"
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Brandon Forgey

March 13, 2017

1  out of  5 rating by Brandon Forgey
"NOTICE: I am the type of person that hates to leave negative reviews so when I do they should be taken with weight. We brought our State Farm Policy with us when we moved back home from Texas (I loved my agent in Texas, but was forced to switch to the local agent due to legality). We have had absolutely nothing but trouble from both State Farm and this agent's office. They are nice people to speak to both in person and on the phone, but don't let that fool you, they know how to manipulate the system to take more and more of your money. It all started when my house insurance came up for its annual renewal. I went to their office and asked why all of my values keep increasing but the amount of items covered and their values keep decreasing. SIDE NOTE: If you haven't read, not called and asked, about your home owners policy you might want to do so. Examples, they ONLY pay out $1,000 for jewelry or $1,200 for guns that's lost in a fire or stolen (NO that's NOT per item, that's total no matter what or how many are lost) plus I'm sure that you may find many other things informative in your policy. During my visits, they'd bang on their keyboard for a few seconds, state that they maybe could get my numbers back down to where they have been and send me on my way. Then a few short months later my auto insurance comes up for renewal, two drivers, no tickets, no wrecks, nothing has changed in the past 5 years. What does my auto insurance do, that's right INCREASES by $115.00 per month. Why you ask? Your guess is as good as mine. I returned to their office and tell them that they need to look into this or I'm changing companies. Guess that they thought I was bluffing, after two months, I went shopping. After shopping around I went to the GEICO office in Bossier for a quote. When they handed me the quote, I fell out of my chair. It was 1/4 the cost of State Farm for the same coverage. Needless to say that I went through the policy with a fine tooth comb, and after I determined that GEICO was better than State Farm all around, I walked out of there with the much better limits and lower deductibles for half the cost that I was paying State Farm. When I called to Rusty Billings' office to cancel my auto policy I was told that my home owners policy will double since I am cancelling my auto policy, (what? why? I still have multiple life policies with them). Bet you can't guess what happened next, yep that's right I went shopping again this time for house insurance. Found it!"